The Freedom of Information Act came into force on 1 January 2005. The Act deals with access to official information.
The Act provides individuals or organisations with the right to request information held by a public authority. These requests must be made in writing, either by letter or by email to:
Information Governance Service, John Snow House
Durham University Science Park
Durham, DH1 3YG
Published information on our website
In order to keep requests to a minimum we automatically publish a wide range of information on our web-site. In the first instance please search for the information you are looking for on this website.
If you cannot find the information you need
If you are unable to find the information you are looking for then, following receipt of your written request, we will tell you if the information is held and will normally supply it within 20 working days in the format requested. However, under the following circumstances, we do not have to confirm or deny the existence of the information:-
- if an exemption applies
- if the request is vexatious or similar to a previous request
- if the cost of compliance exceeds an appropriate limit
Should any of these cases apply, we will advise you in writing.
If you are dissatisfied with our response
If you are unhappy with a refusal to disclose information, you should first complain to the clinical commissioning group. If you continue to be dissatisfied with the response, you can then appeal to the Information Commissioner who will investigate the case and either agree with our decision or decide that the information must be disclosed.
The address for the Information Commissioner is:-
Wycliffe House, Water Lane
Questions, comments or complaints
Any questions, comments or complaints about the way in which we publish information and respond to requests under the terms of the Freedom of Information Act should be sent in writing to:
Dr Neil O’Brien
Chief Clinical Officer
Billingham Health Centre